You can request a return by calling us at 418-222-6500. Please give us the invoice number and the reason for the return.
No returns will be accepted for an item purchased on clearance or special order
Only the value of returned and accepted items will be credited. The amount then credited excludes the transport costs of the initial order and the transport costs associated with the return of goods, which remain the responsibility of the buyer. Upon a refund, Alien Performance will contact you to obtain the necessary information to be able to refund you.
- The product must not have been used.
- Return must be made within 10 business days of receipt. (*)
* If it is a manufacturing defect, the return must be made within 30 days of receipt of the goods.
If the return is accepted then you will be notified by phone. You will then have to verify that your return contains the following elements.
- A copy of the original invoice.
- The product in the same condition and in the original packaging or another of the same size and the same container.
It must be sent to the following address:
2525, 127 e Rue de Saint-Georges (Québec)